Delivery Country
We currently only deliver to United States, Canada, Australia and United Kingdom.
Order Confirmation
Once you have placed your order, you will receive a confirmation email. This means we have registered your order in our system and started processing it.
Order Tracking
You will receive your tracking code via email within 24 hours after your package leaves our warehouse.
Delivery Details
Below are the average delivery times for all our packages:
Orders placed before 3:00 PM (Eastern Standard Time, GMT-05:00, New York), will be processed on the same business day (Mon-Sat):
Processing Time: 1-2 days (Mon-Sat)
Delivery Time: 4-7 days (Mon-Sat)
Shipping Costs
Shipping for a single controller costs $5.
Delayed Orders
If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.
Damaged or Incorrect Orders
Have you received your package but it’s damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.
If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.
Company Information
Store Name: PSDualshock
Company Name: Remote AI, LLC
Company Number: Ein: 92-3828234
Address: 26745 Weiskopf Drive, Englewood, FL 34223, United States
Email: [email protected]
Phone: +447441459841
Customer Service Hours:
- Monday – Friday: 9:30 AM – 6:00 PM (GMT-05:00)
- Saturday: 9:30 AM – 6:00 PM (GMT-05:00)
